Complaints
We believe you deserve the best service you can get- and we’re here to deliver.
Lodge a Complaint
Once we receive your complaint, we will aim to review and resolve the issue as soon as possible.
We aim to resolve your issue within 14 working days of receiving your complaint. However, for more complex cases, we will update you on our progress in 14 calendar days. If the issue has not been resolved, we will update you after another 14 days, and 30 thereafter.
Preamble
Telephone No: 03-26985033
Firstly, inform us of the department or person you dealt with and explain how you would like the problem to be solved.
If you feel the issue has not been resolved satisfactory, you can make a formal written complaint to our Complaint Unit.
Complaints Unit
Contact Person: Zulkiflee Mohd Rani
Address: 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur
Telephone No: 03-2698 5033 (Ext 3262/3471)
Fax: +603 2693 6917
Email: poi2u@pacific-orient.com
Redress Avenue
If you remained unsatisfied with our decision, you could appeal to OMBUDSMAN for FINANCIAL SERVICES (OFS) within 6 months after the final decision was made or BANK NEGARA MALAYSIA through BNMTELELINK or BNMLINK.
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone No: 03-22722811
Fax No: 03-22721577
Email: enquiry@ofs.org.my
Website: www.ofs.org.my
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Offices & Branches
P&O Insurance has sales and support offices across Malaysia. Browse our locations for information of all our branches.
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Contact Us
Contact us at 1-800-88-2121 for all your insurance needs. We are available by phone, email or via a local agent.
